Can you recommend builders in my area?
Frequently Asked Questions: General
We don't keep a list of builder contractors. You can get referrals from your local Homebuilders Association or Chamber of Commerce. Also ask friends and family for referrals.
I am thinking about redoing some of the rooms in my house. I have old carpet and paint colors and was hoping for some guidance in bring a fresh look into my home. I want to create a warm and welcoming space, can you help suggest colors, floor coverings and decorating ideas?
Thank you for your interest in our design services. However, our area of expertise is in overall building design. We would recommend that you visit the American Society of Interior Designers website, www.asid.org. Under the Design Services tab you can find an interior designer or look at their Interior Design Basics page.
I asked a question a few days ago, but never got a reply. What happened?
We strive to answer any of your questions within one business day. If you have not heard back from us it could be for a number of reasons. First you should check your email security settings, our response to you may have been blocked. Secondly, you will want to verify that that you have provided us your correct contact information. If you provided us with alternate contact information we will try and provide you a response to that account.
You can also give us a call toll free at 800-634-0123. We are available Monday through Friday, 9am to 5pm (Pacific Time). You can also resubmit your question and provide us with a phone number and we will call you with the answers if the email is returned back to us.
What is your return policy?
All orders are printed or electronically distributed in response to your order and due to the high reproducibilty of our product we cannot accept returns for a full refund. Please carefully review the license agreement provided with each order as All Sales Are Final. Plan Packages can be upgraded at any time assuming that the number of builds in your order license has not been exceeded.
It is important to us that you are able to find a design that works with your lot and budget. If you find that you are unable to build the design that you have purchased give us a call. We offer modification services so we can help you customize any design. If plan modifications are not fesible, we do offer discounts on replacement designs.
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